At ZYRONO, your satisfaction is at the heart of everything we do. We take pride in crafting and delivering each piece of jewelry with care, but we understand that unexpected issues may occur. If your item arrives defective or damaged, we will work to resolve the matter promptly.

Return Policy

Our return policy applies exclusively to defective or damaged items and is valid for 30 days from the date of delivery. Unfortunately, returns requested after this period cannot be accepted.

To qualify for a return:

  • The item must be unused, undamaged, and in its original condition.
  • The item must be securely packaged. If the original packaging is unavailable, please use protective packing to prevent damage in transit.
  • Proof of purchase (such as a receipt or order confirmation) is required.
  • The return address will be provided on your return label and may vary based on the fulfillment location.
  • Final sale items or promotional purchases are non-returnable unless defective.
  • Please do not send your item back to the manufacturer.

Refunds (if applicable)

If your item is confirmed to be defective, damaged, incorrect, or lost during shipping, we will issue a full refund or send a replacement item at no cost to you within 30 days of delivery.

Once your return is received and inspected, we will notify you by email regarding the status of your refund. If approved, your refund will be processed within 3 business days back to your original payment method.

Late or Missing Refunds

If you have not received your refund:

  • Check with your bank or credit card provider, as processing times may vary.
  • If several business days have passed without the refund appearing, please contact us at contact@zyrono.com or call +1 (417) 576-5276 for assistance.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or a shipping error occurred. Return shipping fees are non-refundable and may be deducted from the refund amount when applicable.

Exchanges

We accept exchanges for defective or damaged items. If you wish to exchange your item for the same style, please contact us within 30 days of delivery, and our team will guide you through the process.

Contact Information

KTglobal LLC