Order Placement

At ZYRONO, we’re here to guide you through checking your order status, handling returns or exchanges, and answering any questions about your shopping experience.

1. Do I need an account to place an order?

No — you can place an order as a guest by providing your email address and the required shipping details. Please ensure your contact information is correct so we can send all order updates via email.

However, creating a ZYRONO account comes with exclusive benefits:

  • Easily track your orders in one place.
  • Save your contact and shipping information for faster checkout.
  • View and manage your full order history.
  • Receive early access to promotions, new collections, and special discounts.
2. Is there a cost to create an account?

No — creating an account with ZYRONO is completely free.

3. How can I check my order status?

You can track your order by entering your order number or tracking number on our website, or by logging into your ZYRONO account. We also send email updates to keep you informed about your order and shipping progress.

4. How do I return or exchange an item?

Most items can be returned within 30 days of delivery. If you purchased directly from ZYRONO.com, you can start a return request through your Order History or contact our support team for assistance.

Please note that certain products, such as custom-made or personalized jewelry, may have different return policies or be non-returnable. For full details, see our Returns & Refund Policy.

Payment

If you have questions about payment methods, billing, or transaction issues, see the answers below.

1. Which payment methods and currency do you accept?

ZYRONO accepts:

  • Credit and debit cards: Visa, MasterCard, American Express, Discover.
  • All payments are processed in U.S. dollars (USD). If your bank operates in another currency, the final amount may vary depending on your bank’s exchange rate.
2. Is my card charged right after I place an order?

Yes. Once your order is placed and verified, your payment will be processed immediately. In some cases, it may appear as a “pending” authorization before being finalized.

3. What should I do if my payment is declined?

A payment may be declined for several reasons. We recommend:

  • Checking that you have sufficient funds available.
  • Making sure your card is valid and not expired.
  • Contacting your bank to confirm there are no restrictions or security holds.
  • Waiting 30 minutes and trying again in case of a temporary system issue.
  • Trying a different payment method.
    If the issue persists,

please reach out to our customer support team.

4. Why does my payment say “Pending”?

A “Pending” status means your bank has authorized the payment but it has not yet been completed. This is a standard pre-authorization step and usually resolves within a few days. If it doesn’t, contact your bank for clarification or assistance.

Need More Help?

If you can’t find the answer you’re looking for, we’re happy to assist.

Our team aims to respond as quickly as possible and ensure your ZYRONO experience is seamless from start to finish.